DPS FAQs


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DPS Glossary DPS FAQs

In Case of Emergency Dial 911

Frequently Asked Questions (FAQs)

Table of Contents


How do I call the Department of Public Safety if there is not an emergency. 

The 24-hour NON-EMERGENCY telephone number for the OPDPS is 972-294-0000.

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Where is the Oak Point Department of Public Safety located ?

The OPDPS is located in the Police  Building, directly behind City Hall at 100 Naylor Road.

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Why does a police car show up instead of an ambulance (rescue truck) when someone calls 911 with a medical problem?

Oak Point quick response vehicles are equipped with Emergency Medical equipment and our officers are trained to respond in a medical emergency.  Response time for an Oak Point Emergency Service Officer is 3 to 4 minutes and that officer is trained to respond in medical emergency situations.  Our officers do not transport patients to the hospital; officers stabilize the patient while waiting the for an ambulance to arrive and transport if needed.

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Who Are the Emergency Service Officers? Are they a part of the police department?


Yes.  Oak Point Emergency Service Officers are cross-trained as Paramedic or, EMT's (Emergency Medical Technicians, Police Officers and Fire Rescue Officers. ... ?

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What are the hours of operation for the Department of Public Safety ?

OPDPS Officers are in service 24 hours a day 365 days a year.  General office hours are Monday through Friday, from 8:00-o-clock a.m. to 5:00-o-clock p.m.

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When I need to report a crime but I can’t wait at home for an officer to come by. Can I make the report over the telephone?

Yes, there are several offense reports that can be made over the telephone. Call the NON-EMERGENCY number, 972-294-0000, and the Officer responding will determine if your incident qualifies.

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Is the Oak Point Department of Public Safety hiring at this time?

For information on current employment opportunities, please call (972) 294-0000.  Or check the city web site at www.oakpointtexas.com

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How do I become a DPS Officer?

Applications for police officer are given to applicants who are TCLEOSE certified or currently certified as Firefighter/EMT or Firefighter Paramedics, Firefighter/EMT/Paramedic candidates meeting the standards of this department will be sent to the police academy for TCLEOSE certification.

To be eligible for hire as a Oak Point Emergency Services Officer an applicant must meet the following basic qualifications:

The selection process utilizes the following procedure to select candidates for employment:

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Is there a certain time when people have to refrain from excessive noise, such as music, parties, etc.?


There are laws and ordinances covering excessive noise. Call the police department at 972-294-0000 and a Police Officer will respond to evaluate the problem. 

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How do I get a restraining or protective order against someone?

Since there are several types of restraining orders it is best to contact the Court Clerk. 

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What are the laws pertaining to child restraints in vehicles?


All children under 6 years of age must be buckled up while riding in any car, pickup truck or van on Texas’s roads, no matter where they are sitting in the vehicle. Children through the age of 3 must be secured in a federally approved child restraint seat. Children ages 4 through 5 must be secured by either a federally-approved child restraint seat or a safety belt. Drivers are responsible for buckling up the child. **The cost to a violator will be $155 and 3 points on the driver’s license.

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How can I find out if my drivers license is suspended?


Call the Department of Highway Safety and Motor Vehicles. 

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Can you do anything about the speeders on my road?


Call (972) 294-0000 and report the problem. The department will follow up and action will be taken.

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What is the emergency telephone number for the  Department of Public Safety?


Call 911 for emergencies only. All other calls to the department should be to (972) 294-0000.

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When can I get fingerprints taken and how much does it cost?


Fingerprinting is available on Mondays only, from 8am to 4pm at the front reception desk of the Police Department. The cost is $0 for Oak Point residents and $5.00 for non-residents.

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How do I obtain a copy of a police report?


Police Reports must be requested from the front reception desk at city hall.  Allow 5 days to obtain the report. The cost is $3 for the first page and $0.50 for each additional page.

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How old does my child have to be before I am no longer responsible for him/her?


Parents or guardians are responsible until a child is 18 years of age.

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How long do I have to wait before reporting my child is missing?


Missing children must be reported immediately.

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Is there any way I can check on missing children?

Yes. Go to the Texas Attorney General's home page and selecting the Missing Children Information Clearinghouse link you will be able to find out about Texas missing children.

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Where and when can I get my blood pressure checked?

Blood pressure checks may be obtained at any the department of Public Safety, 100 Naylor Road.   The best time for this service is between the hours of 8am and 5pm, however, an officer is on duty 24 hours a day.

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